Return Policy

Last Updated:

Our Commitment

At Xomtyraxquibraxn, we are committed to your satisfaction with our gift wrapping services and handcrafted scented candles. We stand behind the quality of our products and want you to be completely happy with your purchase.

Return Eligibility

Returns are accepted under the following conditions:

  • Items must be returned within 14 days of receipt
  • Products must be unused and in original condition
  • Candles must be unburned with intact wicks
  • Original packaging must be included
  • Proof of purchase is required

Non-Returnable Items

Due to the personalized nature of our services, the following items cannot be returned:

  • Custom gift wrapping services already completed
  • Personalized or custom-made candles
  • Items with custom labels or engravings
  • Used or burned candles
  • Gift cards or promotional items
  • Sale or clearance items marked as final sale

Return Process

To initiate a return, please follow these steps:

  • Contact us at reach@xomtyraxquibraxn.world or call +1 734-764-1817
  • Provide your order number and reason for return
  • Wait for return authorization and instructions
  • Package items securely in original packaging
  • Ship items to the address provided by xomtyraxquibraxn
  • Include return authorization number with shipment

Refund Policy

Once we receive and inspect your returned items, we will process your refund:

  • Refunds are issued to the original payment method
  • Processing time is typically 5-10 business days
  • Shipping costs are non-refundable unless the return is due to our error
  • Return shipping costs are the responsibility of the customer
  • Partial refunds may be issued for items not in original condition

Exchanges

We are happy to exchange items for different scents, sizes, or styles:

  • Contact us to arrange an exchange
  • Exchanges are subject to product availability
  • Price differences may apply for upgraded items
  • Exchange shipping costs may apply

Damaged or Defective Items

If you receive damaged or defective products from xomtyraxquibraxn:

  • Contact us immediately upon receipt
  • Provide photos of the damaged items and packaging
  • We will arrange for replacement or full refund
  • Return shipping will be covered by us
  • Damaged items must be reported within 48 hours of delivery

Cancellations

Order cancellations are handled as follows:

  • Standard orders can be cancelled within 24 hours of placement
  • Custom orders cannot be cancelled once production begins
  • Cancellation requests must be submitted in writing
  • Full refunds are issued for approved cancellations
  • Partial refunds may apply if work has already begun

Gift Wrapping Services

Due to the nature of our gift wrapping services:

  • Completed wrapping services are non-refundable
  • We guarantee satisfaction with our workmanship
  • Issues must be reported before the gift is given
  • We will rewrap items if you are not satisfied
  • Photos may be required to assess concerns

Scented Candle Returns

For our handcrafted scented candles:

  • Unburned candles in original condition may be returned
  • Scent preference is subjective and not grounds for return
  • Defective candles will be replaced or refunded
  • Candles must be returned in protective packaging
  • We recommend reviewing scent descriptions before purchase

Contact for Returns

For any questions about returns or to initiate a return, please contact:

Xomtyraxquibraxn
500 S State St, Ann Arbor, MI 48109, USA
Phone: +1 734-764-1817
Email: reach@xomtyraxquibraxn.world

Our customer service team is here to help ensure your complete satisfaction with our products and services.